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OPENING KEYNOTE


Location-Based InnovationsBuilding Relationships for Life:
Investing in the Customer Experience at Hewlett-Packard
Presented by:
Clifford R. Wagner, VP, Total Care Services, Personal Systems Group-Americas, Hewlett-Packard Company


Strategic Solutions Network (SSN)
is proud to announce its 2nd Annual Conference: Extended Warranty & Service Contract Innovations— a forum of end-to-end innovations to help transform your extended warranty and service contract operations into a winning profit center.

Whether you are launching an extended warranty program or looking to expand and boost the revenue of your current operations, this event will provide you with the tools and techniques needed to meet your goals.

Join us for the only conference that focuses solely on the extended warranty and service contract process of your business.  This unique event is designed to showcase best practices in both business-to-business and consumer extended warranty design and implementation.   You’ll hear innovative ideas and strategies for growing and streamlining your extended warranty/service contract programs through:

     Case studies
     Small group roundtables
     Interactive panel sessions

Conference Speakers
Location-Based Innovations
Senior Manager
Strategic Support Services
Epson America, Inc.
Location-Based Innovations
Partner
4CS Warranty &
Service Solutions
Location-Based Innovations
National Sales &
Marketing Manager
Extended Service Business
Ford Motor Company
Location-Based Innovations
Business Development
Manager
Caterpillar Insurance
Location-Based Innovations
President
National Home Service
Contract Association
Location-Based Innovations
Counsel
National Home Service
Contract Association
Location-Based Innovations
Product Manager for
Warranty Solutions
SAS
Location-Based Innovations
Independent Consultant
(formerly of GE and
Assurant Solutions)
Location-Based Innovations
Manager
Global Customer Support Services
Eaton Corporation
Location-Based Innovations
Sr. Director
Service and Warranty
DIRECTV
Location-Based Innovations
Founder & Managing Director
Strategic Sales Group
LLC
Location-Based Innovations
Attorney
Blank & Meenan, P.A.
Location-Based Innovations
President
The Institute for
Warranty Chain
Management
Location-Based Innovations
Divisional VP
of Service Contracts
Sears Holdings Corporation
Location-Based Innovations
President
US Warranty Division
Chartis
Location-Based Innovations
Product Line Manager
Services
Eaton Corporation
Location-Based Innovations
Consulting Actuary
Milliman
Location-Based Innovations
Manager
Customer Care Center
Operations
Crutchfield Corporation
Location-Based Innovations
Global Service Marketing
& Sales
Trimble Navigation
Location-Based Innovations
VP, Total Care Services
Personal Systems
Group-Americas
Hewlett-Packard Company
Location-Based Innovations
Vice President of
OEM & ESP Sales
Global Warranty Group
Location-Based Innovations
Research Analyst-Supply Chain
IDC Manufacturing Insights
2011 Conference Advisory Board

» Paul Timm
    Global Service Marketing & Sales
    Trimble Navigation

» Terry Hawkins
     Independent Consultant  
     (formally of GE & Assurant Solutions)
»  Renee Joseph
     Global Customer Support & Warranty
     Johnson Controls Inc.
»  Susan Case
      National Manager, Retail Planning
      Kia Motors
»  Eric Arnum
      Editor
      Warranty Week


Who Should Attend

VPs, Directors & Managers within:

»  Extended Warranty Management
»  Customer Service & Satisfaction
»  Warranty Data Analysis
»  Repair Management
»  Quality
»  Supply Chain
»  Risk Management
»  Product Design
»  Operations
»  Claims Management


Register Now


Supporting Organizations
Alternative Payment Systems Innovations Summit


Alternative Payment Systems Innovations Summit


Alternative Payment Systems Innovations Summit

Alternative Payment Systems Innovations Summit


Association Sponsor

Alternative Payment Systems Innovations Summit

Media Partner
 Warranty Innovations



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Target Industries
» Retailers
» Electronic Manufacturers
» Automotive/Vehicle Manufacturers
» Consumer Goods Manufacturers
» Home Builders
» Commercial Goods
» Aerospace
» Medical Devices
» Solar/Energy
» Third Party Warranty Providers
» Insurance Companies
» Extended Warranty Consultants
» Law Firms